We will follow the core principles of accessible service in providing goods and services to the public:
Dignity – Person is able to maintain their self-respect and the respect of others
IndependencePerson is able to do things on their own without unnecessary help
Integration – Person is able to benefit from the same services, in the same place, and in the same or similar ways as others
Equal Opportunity – Person is able to have the same opportunity as others to benefit from the way we provide goods and services
We will communicate with people with disabilities in ways that take into account their disability.
Notice of Temporary Disruption
We will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf.
Individuals in the following positions will be trained: all employees, members of the current Executive Church Board, ushers, traffic teams, welcoming/reception teams, visitation teams. The list of positions will be reviewed and updated periodically or as needed.
This training will be provided to staff within one month of their hiring. Records of this training will be kept on file.
Training will include:
- An overview of the AODA and the requirements of the Customer Service Standard
- A review of this Policy
- How to interact and communicate with people with various disabilities and with those who use assistive devices or require the assistance of a service animal or support person
- What to do if a person with a disability is having any difficulties in accessing our services
- Staff will be trained when changes are made to this Policy.
Feedback or complaints relating to accessibility of our goods and services can be directed to the Lead Pastors via telephone, fax, mail, email, or in person.
9670 Bayview Avenue
Ontario L4C 9X9
Tel: (905) 884-3399
Fax: (905) 884-9465
When feedback or complaints are received, we will respond within two (2) weeks of the receipt of the feedback or complaints.
Modifications to This or Other Policies
Accessibility of Documents
This Policy and all other documents required by the AODA pertaining to RHCCC policies, practices and procedures on the provision of services to persons with disabilities can be obtained by contacting the Lead Pastors via telephone, fax, mail, email or in person.